Customer Register information
Ecatech Solution holds a customer register in electrical format. The register entry is generated when customer orders items from Scalexshop web-shop. Following information is stored:
- Name
- Address
- email address
- phone number
- order details
The registered is protected against third-party access. A username and password are required for logging in to the system. Only employees involved in processing shop orders have access to the register. The employees are under an obligation of secrecy as regards the information in the register. Ecatech Solution does not transfer nor hand-over registered information to third parties.
Returns Policy
Please return faulty goods to Ecatech Solution. The return address can be found in the company info. Should any of our products fail to meet your requirements, they may be returned within 14 days for a full refund. Postage charges of the returns are paid by a customer. Return products with the original packaging and insure that the product is not damaged on its return journey. We also recommend that customers return items on a trackable service as we can not be liable for lost parcels when returned to us. Goods will be refunded within 30 days.
When purchasing goods such as computer software, it is the duty of the customer to make sure you have ordered is compatible with your computer system or software. If you are returning an item for replacement you will be charged postage and packing for the return of the correct item.
Postage Rates
standard parcels:
Finland: 9 € (VAT 24% inc.)
Europe: 26 € (VAT 24% inc.)